Privacy Policy

At TBB Planning (TBB), we are committed to protecting your privacy and the confidentiality of your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains:

• the types of personal information we collect and hold

• how we collect and use that information

• when we may disclose it

• how you can access or correct your personal information

• how to make a privacy complaint

TBB may collect and hold personal information about:

• clients and potential clients and their employees

• suppliers, consultants and their employees

• business associates

• employees, contractors and prospective employees

• other individuals who interact with TBB

• visitors to our website

The types of personal information we may collect include (but are not limited to):

• name, postal address, email address and telephone number

• occupation and professional details

• services you enquire about or engage us to provide

• information you provide through contact forms or correspondence

• information about your use of our website (such as pages visited and general interaction data)

If you do not provide some or all of the information requested, this may affect our ability to respond to enquiries or provide services.

We may collect personal information when you:

• contact or engage us for services

• submit an enquiry through our website

• subscribe to updates, insights or event communications

• attend a TBB event

• apply for employment or provide services to us

• interact with our website

Personal information is generally collected through:

• face-to-face meetings

• online forms

• emails and telephone conversations

• business cards

• applications and interviews

In some circumstances, we may collect personal information from third parties, such as referees or publicly available sources, where appropriate and lawful.

Cookies

Our website uses cookies and similar technologies to improve functionality, understand how the site is used, and support analytics and performance reporting.

Cookies are small files stored on your web browser that allow us to:

• analyse website traffic and usage patterns

• understand which pages are visited and how users navigate the site

• improve the performance and usability of our website

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.

Analytics

We use Google Analytics to collect aggregated and anonymised information about how visitors use our website. This information may include:

• pages visited

• time spent on the site

• device type and browser

• general location data (not precise location)

This information helps us improve our website and content. While this data does not identify you personally, some information collected through analytics tools (such as IP addresses) may be treated as personal information under Australian privacy law.

We collect and use personal information where reasonably necessary to:

• provide and manage our services

• respond to enquiries and communicate with you

• manage relationships with clients, suppliers and consultants

• promote our services and share insights, publications or event information

• administer employment and recruitment processes

• improve our website, services and client experience

• comply with legal and regulatory obligations

We may use or disclose personal information for the primary purpose for which it was collected, for related secondary purposes you would reasonably expect, or where otherwise permitted by law.

We may use your contact details to send you TBB insights, publications, industry updates or event information.

We do not send spam. You can opt out of marketing communications at any time by using the unsubscribe option provided in our emails or by contacting us directly.

Information Collected Through Our Website

Information submitted through our website (such as via contact forms or subscriptions) is used to:

• respond to enquiries

• provide requested information

• improve the relevance and quality of our communications

Information collected through cookies and analytics tools is aggregated to help us understand website performance and user behaviour. We do not sell or trade personal information.

Marketing and Communications Platforms

Our marketing and communications databases may be hosted by third-party service providers that support email distribution, analytics or website functionality. These providers are engaged solely for business and operational purposes.

Disclosure of Personal Information

We may disclose personal information to:

• consultants or service providers engaged to assist us (such as co-consultants or IT providers)

• regulatory authorities where required or authorised by law

• other parties with your consent

We take reasonable steps to ensure third parties handle personal information in accordance with privacy obligations.

Overseas Disclosure

Some of our service providers (including cloud-based platforms and analytics services) may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with the Australian Privacy Principles.

Sensitive Information

Sensitive information includes details about racial or ethnic origin, political opinions, religious beliefs, trade union membership, health information or criminal records.

We only collect sensitive information where necessary and with your consent, or where required or authorised by law. Sensitive information is used only for the purpose for which it was provided or a directly related purpose.

Information About Other Individuals

If you provide personal information about another person (such as a colleague or employee), you confirm that:

• the information is accurate

• you are authorised to provide it

• the individual has been informed of this Privacy Policy

Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information is treated as confidential and accessed only by authorised personnel. Where information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Accessing and Correcting Personal Information

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate or out of date.

Requests should be made using the contact details below. We will respond in accordance with the Privacy Act and may charge reasonable costs where permitted.

Making a Privacy Complaint

If you wish to make a complaint about how we handle personal information, please contact our Privacy Officer using the details below.

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately.